For clients
Getting ready for an online session
A short checklist, then a check of your camera and microphone. The check runs only in this browser: nothing is recorded or sent.
Before the session
- A private, quiet room where you will not be overheard. Headphones help.
- A charged device and a steady internet connection; close other video apps.
- Light in front of you rather than behind you.
- Your session link from your confirmation email, opened a few minutes early.
- A way to reach your therapist if the call drops, and what to do in an emergency.
Check your camera and microphone
Your browser will ask to use the camera and microphone. Allow it to see yourself and the level of your voice.
Your microphone
If you need help urgently
Online sessions are not an emergency service. If you are in danger, call your local emergency number. Crisis lines by country