Olive Grove
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Step-by-step answers for every part of Olive Grove, checked against the app. Search, or start from a topic below.
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- Getting startedGet access, install, activate and record your first session.8 articles
- Sessions and recordingRecord in person or online, live cues, languages, video and meetings.10 articles
- Notes and AI draftingNote formats, reviewing and signing, speakers, reports and letters.7 articles
- Clients and recordsClient files, plans, couples and families, imports and exports.7 articles
- Calendar, booking and remindersAppointments, calendar sync, online booking, reminders and notifications.7 articles
- Billing and invoicesFees, invoices, payments, receipts, credit notes, refunds and taxes.9 articles
- Assessments and measuresGive questionnaires, track scores and respond to safety flags.3 articles
- Intake and consent formsThe consent form, the care record and forms clients fill in before they come.2 articles
- Privacy, security and dataWhere data is kept, sign-in, backups, moving computers and retention.8 articles
- Account and subscriptionYour account, the trial, plans, computers, card and cancelling.3 articles
- TroubleshootingMicrophone, slow notes, updates, activation, missing emails and logs.8 articles
For clients
Pages to share with the people you see: how to book, change a time, fill in forms, join a video session, and what happens to their information.
- Book an appointment onlineOpen the booking link your practitioner gave you, choose a service and a time, and enter your name and email. You get a confirmation by email, or a note that your request was sent if the practice confirms each booking itself.
- Change or cancel your appointmentUse the link in your confirmation or reminder email. It opens your appointment, where you can change the time or cancel, until the deadline the practice has set. After that, contact the practice directly.
- See all your appointmentsOn the practice’s booking page, under Already booked?, enter the email you booked with and press Email me a link. The link opens a page with your appointments, any forms to fill in and any invoices to pay online. It works for 7 days.
- Join a waitlist when no time suits youIf no time on the booking page suits you, join the practice’s waitlist. When a time opens, you get an email with a link to book it; the first person to book it gets it.
- Fill in forms before your appointmentYour practitioner may email you a link to forms to fill in before your first session: questions about you, a consent form you sign by typing your name, and sometimes a short questionnaire. Your answers are sealed on your device so only your practitioner can read them.
- Write to your practitioner securelyOn your appointments page, use Write to and your practitioner’s name. Your message is sealed on your device so that only your practitioner can read it, in their own records.
- Pay an invoice onlineIf your practitioner takes payments online, your invoice and its email carry a Pay online link. It opens a page with what is due, then Stripe’s secure page, where you pay by card directly to the practice.
- Join a video sessionOpen your practitioner’s video room link in a browser on a phone or computer, allow the camera and microphone, type your name, agree to the video session and ask to join. You wait privately until you are let in.
- Your information: what is kept, and who sees itYour practitioner uses Olive Grove to keep their records on their own computer. Booking, reminders, forms and the video room pass through an online service that holds as little as possible, nothing clinical in a form it can read, and deletes it when it is no longer needed.
Release notes and support
What’s newEvery version of the app, newest first, with what changed.Contact supportWrite to us. What to include, and when we reply.Still need help?
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