Contact support
Write to us by email. We read every message and reply within one business day, in English or French.
When we reply
Within one business day. There is no phone line: email lets us look into your question properly and keeps a record of the answer.
What to include
- The email address of your Olive Grove account.
- Your Olive Grove version, shown in the footer of the app, and your Windows version.
- What you were doing, what you expected, and what happened instead.
- Any message the app showed, word for word, or a screenshot with no client information in it.
- For a problem inside the app, use Help > Report a problem instead: it adds the technical details for you and takes out client names first. See Report a problem and send logs.
Never send client information
Do not send names, notes, transcripts, recordings or screenshots that show a client. We do not need them to help you, and we cannot see your records: they are kept on your computer.
Before you write
Many answers are already here. Search the help centre:
Are you a client of a practice?
For your appointment, your forms or your record, contact your practitioner: they run their own practice and hold your record, and we cannot see it. The guide for clients answers the common questions.
Reporting a security issue
See the security page for how to report one and what we commit to.