Change or cancel your appointment

Change the time

1. 1

   Step 1: Open the link in your most recent email about the appointment.

2. 2

   Step 2: Press Change the time.

3. 3

   Step 3: Under Choose a new time, pick a day and a time, then press Move. You are emailed the new time.

Cancel

1. 1

   Step 1: Open the link in your most recent email and press Cancel.

2. 2

   Step 2: Confirm with Yes, cancel it. You are emailed a confirmation. Book another time takes you back to the booking page.

• Changes online close a set number of hours before the appointment. The page says how many; to change it after that, contact the practice directly.
• A late cancellation or a missed appointment may be charged under the practice’s own policy, the one you accepted when you booked. Olive Grove does not charge you anything.
• “Appointment not found” means the link is incomplete or out of date. Use the link in your most recent email, or contact the practice.