An email did not arrive
Checked against the app on 24 October 2026
Wait a minute, then look in spam, junk or promotions, and check the address for typing errors. Some emails are not sent by Olive Grove at all: invoices and the reminders you send yourself open in your own email program.
Your sign-in code
Step 1: Wait a minute and look in spam, junk and promotions. Search your mailbox for “Olive Grove”.
Step 2: Check the address on the sign-in page. Press Use a different email to correct it.
Step 3: If the page says too many codes were asked for, wait a minute before asking again.
Step 4: Or press Continue with Google if your address is a Google account.
Emails your clients should receive
| Sent when | If it did not arrive | |
|---|---|---|
| Booking confirmation and reminders | A client books on your page; reminders 24 hours and 2 hours before. | Ask the client to check spam and the address they typed. The booking under Online booking shows it. |
| Automatic reminders | The day before or 2 hours before, for clients with an email address. | Check the client’s email in their file. Olive Grove must have been open to send the next three days to the reminder service. |
| Forms to fill in | You press Send forms, or a booking sends them. | The link was also copied to your clipboard when you sent it: paste it into your own message. |
| Invoices, receipts and the reminders you send yourself | Your email program opens with the message ready. | Olive Grove does not send these. Look in your own Sent folder and outbox. |
Still nothing after checking all of this? Write to support with the address and the time it should have arrived.
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