A session was interrupted or left running

After a crash or a power cut

1. 1

   Step 1: Open Olive Grove again. A Recover interrupted session message appears.

2. 2

   Step 2: Accept it. The session is transcribed and written up from what was saved, and the footer shows the progress.

3. 3

   Step 3: Read the note before you sign it, as for any session. The last few seconds before the stop may be missing.

• The laptop slept. Time the computer slept (30 seconds or more) is cut out of the recording.
• You closed the window. Olive Grove asks first: Keep recording or End session and close. Windows sign-out, shutdown or an update also end the session properly; the note is written the next time the app is open.

A session left running

When nobody has spoken for a while (15 minutes by default), a message and a desktop notification ask “Nobody has spoken for N min”. Press Keep recording, or the session ends two minutes later. It never happens before anyone has spoken or while paused. Change or turn it off in Settings > AI > After each session > End a session left running after (0 turns it off).

Write the session again from its recording

If a transcript or note came out wrong, open the session in the client’s file and choose ⋯ More > Re-process from audio (Ctrl+Shift+R). It needs the recording, and the note must not be signed.