A device is lost or stolen

1. 1

   Step 1: On any device you still have, open Settings, then Devices. If you have none at hand, use your account page: signed in, it can mark a device lost or stolen on its own.

2. 2

   Step 2: Choose Lost or stolen beside the device. Read what will change and what is kept.

3. 3

   Step 3: Tick I understand, then choose Remove the device. The safer choice, Keep it, comes first.

What happens next

• The device is refused at once and its copy of your key is removed from the service.
• Your practice key changes. Olive Grove on your computer does this by itself the next time it is online; in a browser you can do it now with your recovery code (Change the key now). Until then, changes wait on your devices and are sent once the key has changed.
• Your practice is not touched, on your computer or online.